Help Center

Frequently Asked Questions

Common questions about ordering from Central Distro.

Getting started is easy! Click the Register link to begin your account application.

To complete your registration, you must provide your EIN Letter and Business License or a valid Tobacco License, depending on state requirements.

Applications are typically reviewed within 24–48 hours. Prefer to work directly with a sales representative? You can also contact your sales representative and submit your required business documents directly to them and we can create an account manually for you.

We offer several convenient payment options, including:

Credit cards: we accept Visa, Amex, & Discover. Unfortunately, we can no longer accept MasterCard.
Bank Wire/ ACH: please contact your sales representative for our wire/ACH instructions. As a courtesy, we reimburse your wire fees.
Zelle: zelle accounts can be found on the invoice
Check: payable can be found on the invoice. $35 Fee will be charged for each returned check. We will ship your order after it clears from our banking institution.

Your sales representative can provide additional details and help you select the payment method that works best for your business.

We’re committed to ensuring you receive the correct products you ordered and in working condition. If you experience an issue with your order, please contact our customer service team or your sales representative for assistance. We offer free returns on the following terms and conditions:

Defective Products:

For defective products, such as auto-firing, leaking, or DOA (dead-on-arrival) devices, replacement requests may be submitted within 60 days from the invoice date. All defective-product claims are subject to approval and must be returned to us in the original box.

Incorrect Products:

If we send you the wrong product or flavor, we will accept a return provided the products are unopened, undamaged, and in their original sealed packaging. Returns for incorrect products must be requested within 3 days after receiving the shipment.

Please contact your sales representative or our customer service team as soon as possible so we can review your claim and help resolve the issue.